Tag Archives: Flight attendant

Ryanair insanity: Captain Morgan suggests mutiny, ordered to Lithuania

If I could make this stuff up, I’d become a novelist. Seriously.

Captain Morgan Fischer, a pilot with Ryanair, decided to try out the type of stunt for which his boss, Michael O’Leary, is famous. And, he learned what happens when you tangle with a master media whore.

Apparently implying that O’Leary is a moron, Fischer took public issue with the company CEO’s notion that a co-pilot could be swapped out with a flight attendant. So, he suggested that O’Leary be replaced with someone from that pool of employees, specifically a “probationary cabin crew member currently earning €13,200 a year.”

I’m starting to believe that O’Leary is thin-skinned.

After taking a potshot at the Ryanair top dog, any hope Captain Morgan had of landing someplace warm was dashed. Rather, according to the Guardian, he “was offered a transfer to Kaunas in Lithuania after Ryanair announced the closure of operations in Marseille, where the pilot is based.”

Keep in mind that Fischer, an American, is “embroiled in a contractual dispute with the airline and, according to Ryanair, did not submit a request for a reassignment destination.” Unlike the other pilots in his situation, he won’t be able to score a new spot in a place like Spain, Portugal or Italy.

There’s a bit of extra significance here, because “Kaunas is considered Siberia for Ryanair pilots.” That only leaves one question: is Ryanair considered Siberia for pilots at other airlines?

Gadling | travel blog | news, stories, deals, and tips..

Please Remove Your Prosthetic Breast: The TSA Horror Story to Trump Them All – TIME NewsFeed

There’s been plenty of discussion about the Transportation Security Administration’s new and aggressive pat-down techniques, as well as debates about children being frisked. But here’s the TSA horror story that will leave you heartbroken and outraged: The flight attendant (and cancer survivor) who was forced to remove her prosthetic breast. Yes, really. (via WBTV)

Her name is Cathy Bossy, a 32-year industry veteran, and in a remarkable interview with WBTV she recalls a screening episode that played out some three months back. (Pat-Downs 101: Find out what’s in store for you)

Working as a flight attendant, Bossy tells WBTV that she was subjected in North Carolina to one of the first rounds of inspections via full body-scanners; a procedure that concerned this breast cancer survivor from the start, due to the radiation involved.

But it was when she was selected for a more thorough pat-down that she says an uncomfortable situation crossed the line.

Bossy told WBTV that her screener zeroed in quickly on her right breast – a prosthetic breast she was fitted with after cancer surgery – and demanded to know why the breast felt unusual. When informed that it was a prosthesis, the inspector allegedly instructed Bossy to both show, and then remove, the artificial extension.

Bossy says she was so mortified by the scenario that she forgot to write down the name of the North Carolina screener, but the TSA tells WBTV that it is now investigating this claim. That said, the TSA rules make it clear: Agents are absolutely allowed to ask about, touch and demand to see any prosthetic part of the body.

Bossy’s story may be unique for its specifics, but it is hardly the first story to stoke online anger over today’s procedures. The new and aggressive TSA techniques – which millions of Americans will encounter for the first time this week, during their Thanksgiving travel – have been a point of controversy for more than a week now, from last weeks’ Congressional hearings to the man who recorded his screening with his iPhone, threatening a screener with arrest if he touched the man’s “junk.”

Sadly, NewsFeed is betting that this will not be the final horror story to take to the web.

Read more: http://newsfeed.time.com/2010/11/22/the-tsa-horror-story-to-trump-them-all/#ixzz162KbqBFX

Please Remove Your Prosthetic Breast: The TSA Horror Story to Trump Them All – TIME NewsFeed.

Travel: More work tags along on vacations, survey says – latimes.com

Although Americans plan to travel for leisure a bit more next year than this year, vacationers may have a hard time leaving work behind.

In 2011, Americans will travel more often and spend more but will also stay connected with work more than ever, thanks to advances in mobile phones and the Internet, according to a survey of more than 3,000 U.S. travelers.

In the survey by the travel website TripAdvisor, nearly 80% of respondents said they planned to spend more or about the same for travel in 2011 than in 2010.

But 62% said they check their work e-mail during vacation trips, and 13% said

“It does seem that the line between vacation and work has been blurred,” said Amelie Hurst, a spokeswoman for TripAdvisor.

Some travelers have learned to cut themselves off from work while on vacation. The survey found that 8% consider the remoteness when choosing vacation spots, specifically to avoid being in contact with work.

The survey also asked the American travelers who they think are the friendliest travelers they encounter. The top answer: Americans.

And who do Americans think are the most annoying travelers? The top answer: Americans.

• Security measures annoy pilots, flight attendants

The switch to a more aggressive pat-down procedure by the Transportation Security Administration and the addition of full-body image scanners have drawn the ire of many air travelers.

Added security measures have also irked pilots and flight attendants, who say they shouldn’t have to go through the same crowded security checkpoints as passengers.

The unions that, combined, represent the 16,500 pilots at American Airlines and US Airways urged their members to choose a private pat-down search instead of passing through a full-body scanner that uses radiation to reveal objects hidden under clothes.

Union leaders say they worry about the levels of radiation that the pilots would endure during repeated exposure to the scanners. Federal health officials have said the radiation levels from the machines are too low to cause harm — even for frequent trips through the scanners.

Union leaders are also frustrated that pilots must go through the same security procedures as passengers even though they have already passed background and security checks. Some pilots are even armed and trained to thwart terrorist attacks.

“We don’t think everyone should be treated like criminals,” said Gregg Overman, a spokesman for the Allied Pilots Assn., the union representing American Airlines pilots.

Flight attendants share that frustration. This month, the Assn. of Flight Attendants, a union with more than 50,000 members, urged the TSA to create separate security checkpoints for airline crew members.

“Flight attendants are subject to extensive background checks, so there is no reasonable explanation why this highly vetted group of aviation employees continues to be exposed to lengthy airport security lines which may affect their ability to report to the aircraft on time,” union President Patricia Friend said in a statement.

• United dedicates plane to ‘Oprah’

Now that Chicago-based talk show host Oprah Winfrey is wrapping up her last season of “The Oprah Winfrey Show,” United Airlines has unveiled a tribute to her: a Boeing 757 jet.

The airline won’t give Winfrey the jet. She can afford her own. Instead, it has repainted the plane to include the Oprah signature and the words “the farewell season” emblazoned on the fuselage. It marks the first time Chicago-based United has repainted a jet from nose to tail for a special promotion.

During the plane’s inaugural flight from Chicago to Los Angeles on Nov. 4, passengers saw a video greeting from Winfrey and received monogrammed “Oprah” fleece blankets.

The plane will retain its “Oprah” theme until May. The fleece blankets are all gone, but passengers will be shown the Winfrey welcoming video after the airplane safety instructions.

Travel: More work tags along on vacations, survey says – latimes.com.

Bad behavior in the sky means trouble on the ground – Travel – Travel Tips – msnbc.com

Last night, I flew home from Chicago. As the plane taxied the runway, the guy next to me turned on his iPad. By the time we reached LaGuardia, cops were waiting to arrest him. So what happened between Chicago and New York? Well, friends, welcome to the story of the most interesting flight I’ve ever been on.

From the outset, there was nothing that really marked my fellow passenger (who I’ll be calling Mr. No-Fly) as a potential criminal. To the contrary: When he first boarded the plane, I actually liked him. We commiserated about our fellow flyers inability to board the plane in a quick, efficient manner. We talked about the sights of Chicago. Heck, we even discussed our mutual love of dinosaurs!

But as the plane started moving, and he pulled out his iPad, I started to get a bad feeling about things. At first I gave him the benefit of the doubt: Who among us hasn’t wanted to flout the electronics rule? Who among us really thinks that that one iPad is going to send the plane crashing to its doom? I figured he was just trying get one over on the flight crew, and that, when they inevitably asked him to turn the iPad off, he’d politely honor their request and that would be that.

Boy, was I wrong.

As I’d predicted, one of the flight attendants did come over and ask Mr. No-Fly to turn off his iPad. But instead of simply apologizing and turning off his iPad, my neighbor responded with, “Wait, so you mean that if my iPad is on, the entire plane can’t take off? I had no idea I had so much power!”

The flight attendant — who’s doubtless dealt with these situations before — was not in the mood to argue. Rather than banter back and forth, he simply repeated his request, reminding Mr. No-Fly that this was an FAA regulation and federal law, not something the airplanes forced on passengers just for kicks. Seemingly seeing the logic in this, Mr. No-Fly shut off his iPad. And then immediately turned it back on the second the flight attendant’s back was turned.

The second time the flight attendant asked Mr. No-Fly to turn off his iPad, he was less forgiving. This time, there were threats involved: If the iPad wasn’t turned off, the plane would go back to the gate, and police could explain FAA regulations to the offending passenger in person. Shortly after this second warning, the plane’s captain came on the intercom to remind passengers that, yes, the electronics rule was an FAA regulation and serious business, and something that needed to be followed. That seemed to do the trick: Mr. No-Fly finally stowed his iPad, and it seemed, at last, that we could all put this whole nasty business behind us.

And we might have, had there not been one little kink in the evening: instead of taking off at 8:30pm, as planned, our plane ended up stuck on the runway for an hour and a half, grounded by weather conditions over Lake Michigan. That ninety minute delay was just enough to tip the scale from bad to worse.

When it became apparent that we weren’t going anywhere anytime soon, Mr. No-Fly announced that he was going to ask the flight attendants for alcohol. It seemed a reasonable request to me: With the combination of our delay and LaGuardia’s midnight curfew, it was wholly plausible that we might not get home that night — and, well, being a little drunk would go a long way towards helping me deal with that situation.

The flight attendant — a different one this time — didn’t quite see things that way. She told Mr. No-Fly that, though she would be happy to bring us water, there was no alcohol service while we were grounded. Thankfully, he didn’t argue this point, and the flight attendant went to get us some waters. While she was in the back of the plane, Mr. No-Fly’s girlfriend — seated a few rows behind us — came up to talk to him. But with her standing in the aisle, there wasn’t a clear path for the flight attendant, and she ended up spilling some of the water onto Mr. No-Fly.

This set him off again. I didn’t quite catch his side of the argument, but the flight attendant — who’d clearly been warned about him by her co-worker — announced that she wasn’t a waitress, but a safety professional, and that dealing with his petty concerns was not her priority. In fact, she was ready to throw him off the plane right then and there.

And she might have, were it not for those 180 other passengers desperate to get home. Though we were seated all the way at the back, in row 30, the captain actually left the cockpit and came all the way back to talk to Mr. No-Fly. He was being rude, he was being disrespectful, and the crew had every right to kick him off the plane, the captain explained, but if he did that, the entire flight would have to be cancelled, and everyone would be stuck in Chicago.

Mr. No-Fly grounded
Finally, Mr. No-Fly swallowed his pride, or whatever it was that was causing him to fight, and agreed to behave. He laid back in his seat and closed his eyes, and when the plane finally took off, I had hopes that we might end on a high note, with a relatively smooth trip home to LaGuardia (who, by the way, kindly extended their curfew to 1 a.m.).

But, an hour or so later, as the beverage cart rolled to our aisle, Mr. No-Fly’s bad behavior returned. Despite his earlier exchange with the female flight attendant — who’d made it pretty clear she had no desire to serve him alcohol at any point on this flight — he seemed to feel perfectly justified in requesting alcohol. The flight attendant handling our requests — the same one who’d told him to turn off his iPad — didn’t see things the same way. Because of the iPad, because of his bad behavior, because, frankly, of common sense, the crew had decided not to sell him alcoholic beverages. And this prompted yet another fight.

And not just a fight: a fight that involved Mr. No-Fly getting out of his seat and following the beverage cart as it made its way to the very back of the plane. I’m not sure why he thought this was a good idea, I’m not sure how he thought it was going to get him alcohol: I suppose he just assumed that since he hadn’t gotten into any real trouble yet, this would be just another infraction that he could talk his way out of.

It wasn’t. When we finally landed at LaGuardia, and passengers were allowed to deplane, I noticed two new arrivals standing up by the flight attendants. Police officers had been called, and were waiting for No-Fly right then. Back in the terminal, I saw Mr. No-Fly and his girlfriend sitting by the gate, glumly listening to a lecture from the police.

The moral of the story? Until airlines change their rules, turn off your electronic devices during take off. Most importantly, be nice to flight attendants.

Bad behavior in the sky means trouble on the ground – Travel – Travel Tips – msnbc.com.

North Korea: flight attendants redefine customer service | Gadling.com

 

 

 

 

 

 

 

There’s no shortage of gripes among both business and leisure travelers about the level of service we receive from the airlines. We’ve all had our shares of miserable customer service experiences, from bad experiences with orange juice to getting bumped by the beverage cart. Yet, nothing compares to what you experience on Air Koryo, it seems.

There’s only one airline that flies in and out of North Korea. From Beijing to Pyongyang and back, Air Koryo takes care of everything you need. Yet, unique characteristics of the hiring process lead to a vastly different experience from that found here in the United States. The planes are described as “rickety,” and one can assume there will be little more than the basics (well, this part is just like home). Randy Schmidt, cameraman and editor for CBS News, recounts his recent exchange with a flight attendant on Air Koryo:

“Where are you from?” the North Korean flight attendant asks me.”I’m American, but I live in Japan.”

“I hate America! I hate Japan! What would you like to drink today, sir?” she said.

Perhaps it was because the flight was international, but at least the guy got a beverage!

Schmidt further observes:

The comment is not personal. North Koreans are schooled to believe that America and Japan are enemies, but that hatred is directed at the governments of those countries, not at individuals.

North Korea: flight attendants redefine customer service | Gadling.com.

The truth about the Cebu Pacific Airlines dancing flight attendants

Fasten your seatbelts, ladies and gentlemen. That “viral” video with flight attendants dancing to Lady Gaga? It’s a fake.

The dance moves are real, and the plane is real, but anyone who thinks this was a bona fide in-flight safety announcement — sorry to burst your bubble.

Doubts about the authenticity of this clip, which has been seen by more than five million Gaga fans so far, were raised in the comments of the Window Seat on Oct. 2. They were echoed this morning in a post by the travel technology blog Tnooz, which accused the airline of pulling a “PR stunt.” (Note: There are several copies of the clip online, which has further deepened suspicions about its origins.)

The airline released a statement about the video in which it assured passengers, “We do not compromise safety in anything we do and it will remain our primary concern.” Apparently, some viewers thought the flight attendants were having too much fun.

You don’t have to be press critic to know this was a manufactured event.

via The truth about the Cebu Pacific Airlines dancing flight attendants.